Our commitment to you: terms & conditions
Welcome to Gransliltreasures. Here you'll find everything you need to know about shopping with us, from how we craft your items to our policies on returns and privacy. We believe in transparency and fairness, ensuring a delightful experience for every customer.
Ordering & product variations
At Gransliltreasures, all our products are lovingly handcrafted. This means slight variations in colour, shape, or design are completely normal and part of the unique charm of each item. No two pieces are identical, celebrating the artistry behind every creation.
Orders are meticulously made and packed by hand. Please check the current processing time on our website before ordering. While busy periods may extend this slightly, we always work as quickly and carefully as possible to ensure your treasures reach you.
If ordering personalise items please make sure that all names and any relevent information is correct and thst spelling is correct as once orders are placed thesse canot be changed. This is to make sure that your personalised gift is that special personal gift.
Returns & refunds policy
Due to the handmade nature of our cosmetics and home fragrance items, returns are not accepted unless an item arrives damaged or faulty. If this happens, please contact us within 24 hours of delivery with photos and information so we can resolve it quickly.
Personalised items are non-refundable. These bespoke products are created especially for you and cannot be returned or refunded unless they arrive damaged. If a personalised item arrives damaged, please contact us within 24 hours, including clear photos of the damage and packaging. We will replace the item or offer a suitable solution.
For hygiene and safety reasons, we cannot accept returns for items that have been opened, used, or partially used.
Your privacy matters to us
Your personal information is never shared. Any details you provide—such as your name, address, or email—are used only to process and deliver your order. We do not sell, share, or pass your information to anyone else.
We will never use your personal information to send marketing messages unless you have chosen to sign up for them. You're always in control. Your details are stored securely and handled with care. We only keep the information needed to complete your order and provide good customer service.
Important shopping guidelines
Please ensure your address and contact information are correct at checkout. We cannot be responsible for parcels sent to the wrong address if the details were entered incorrectly.
Handmade items take time to create. The processing time is how long it takes us to make and pack your order—delivery time is what the courier takes after that. If a parcel is delayed, we will always help where we can, but we cannot control courier delays. If a parcel is officially classed as lost, we will follow the courier's policy for replacements or refunds.
To get the best results from your wax melts, home fragrance, cosmetics, and handmade items, please follow all care and safety instructions provided. This keeps you safe and ensures your product will last.
If something isn't right, please message us before leaving a review. We are always happy to help and want every customer to have a positive experience.